# Support Helpdesk Availability Issues

Publisher-attributed story with a reviewed brief or permitted publisher paragraph. The original publisher is responsible for the linked reporting.

- Publisher: Cloudflare Status
- Category: Cloud
- Original publication time: 2026-09-16T14:58:00Z
- First observed by NexusTechWire: 2026-10-01T20:28:48Z
- Original source: https://www.cloudflarestatus.com/incidents/zlyf7lvpp05s
- NexusTechWire record: https://nexustechwire.com/news/news-8c9d7e3d5433adcfb374

## The brief

Cloudflare’s support portal and live chat became unavailable during a helpdesk provider outage on September 16, 2026. The company warned that customers could struggle to submit or view tickets and face delayed responses. Emergency phone support remained available for P1 and emergency cases, but could also be slow. Cloudflare reported a fix at 13:34 UTC and resolution at 14:58 UTC.

AI-assisted NexusTechWire summary, checked against the linked source on 2026-10-02T03:56:40Z. Not independent reporting.

Read the full original: [Cloudflare Status](https://www.cloudflarestatus.com/incidents/zlyf7lvpp05s)

This record does not reproduce the complete article or represent independent confirmation of every source claim.